This section contains information about water and power emergencies and safety concerns. Pasadena's Fire, Police and Public Health departments also provide important information about emergency preparedness and safety advisories.
For non-emergencies, refer to PWP Contact Information.
NEWS & ANNOUNCEMENTS
POWER PLANT UPDATE: One More Generating Unit Back Online
PWP Keeping Close Eye on Power Supply Issues while Nuclear Plant Offline
FRAUD ALERT: Scammers Pose as Utility/Government Workers
Water Waste Still Prohibited, though Water Shortage Ended in 2011
Do you depend on life support or plug-in medical equipment?
If your power goes out, please call 911 for emergency medical assistance.
Meanwhile, register for the “Sustain Life” list by signing up for the Pasadena Medical Assistance Program. You’ll also qualify for a $7.50 credit on your electric bill. More info here.
PWP on Facebook: Emergency updates and program info from PWP
FlexAlert: Take action and conserve energy when state power supplies are strained
Cal-ISO RSS: Alerts, warnings and emergencies (including rolling blackouts) from state grid operator
PLEAS: Alerts and advisory notices from Pasadena Fire Department
Nixle: Alerts and advisory notices from local police
Emergency outages can happen at any time, and in most cases PWP restores service within 24 hours. But after a major disaster, some customers may not have water or power service for days or even weeks. Be sure to calculate an extended period of time without electricity or tap water when your you prepare or refresh your emergency plans and kits.
General Electrical & Water Safety during an Outage
How PWP Restores Your Power during an Emergency
Complete Disaster Preparedness/Safety Guidelines from Pasadena Fire
Pasadena Emergency Response Training (PERT) for families/neighbors of 20 or more
Many of us think of our homes and families when we prepare for disasters, but they can strike during work hours too. Is your company prepared? Businesses may need to be self-sufficient for the first 72 hours or more after a major disaster, when police, fire and PWP crews are responding to the most critical needs.
Preparing your workplace is much the same as preparing at home. Teach your employees how to duck and cover and what to do for electrical and drinking water safety. Set up an evacuation plan and rehearse! Stock up on emergency kits, including drinking water, flashlights, whistles, blankets, energy bars, first aid supplies, battery powered radios, hand-crank or car chargers for cell phones, cutting tools and a generator (read about generator safety). Keep a change of clothes, shoes and personal items, in case roads are impassable. Learn how to prepare safe drinking water when a "Boil Water Notice" is issued.
According to the U.S. Small Business Administration, ninety percent of companies that don’t recover within five days of a disaster will never recover. Small to medium businesses are particularly vulnerable.
While PWP crews labor around the clock to restore services, you may have to wait days or even weeks after a major disaster. Businesses that can adapt to conditions without water and power will suffer far less. PWP recommends that companies of all sizes prepare a business continuity plan. A nimble, practical plan with manual workarounds, alternative supply chains, emergency communications tactics and “plan b” service offerings can help you keep your doors open. That’s good for your bottom line, not to mention for the community which depends on you, especially in the aftermath of a disaster.
Business Continuity Plan Templates from Federal Emergency Management Administration (FEMA)
Business Continuity Online Workshops from U.S. Small Business Administration
Readiness Assessment Tools from American Red Cross
General Electrical & Water Safety During an Outage
How PWP Restores Your Power During an Emergency
Pasadena Emergency Response Training (PERT) for work groups of 20 or more