| Feedback
and Email |
Feedback
& Comment Form 
|
|
Email
PWP 
(Please
include necessary contact information in your email such
as name, address, account number, or phone number to
help us expedite any request or reply)
|
|
Emergency
Notifications
|
Power
Emergencies:
(626) 744-4673
or (626) 744-4005
or Report
it online
Water
Emergencies:
(626) 744-4138
or (626) 744-4005
or Report
it online
Water
Waste:
(626) 744-8888
or Report
it online |
| |
|
| Water
& Power Customer Service Center |
PWP Customer Service Line:
(626) 744-4005
7:30 a.m. -
5:30 p.m. Monday through Friday
For existing PWP
customers, credit card payments and bill inquiries can be made 24 hours a
day, 7 days a week via the automated phone system,
(626) 744-4005, or on our web at Online
Access. Please be prepared to type in your PWP
account number and PIN.
|
| |
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| Commonly
Requested Phone Numbers |
|
PWP
Customer Service
Billing
Questions
High Bill Investigation
Service Connections
Payment Assistance
|
(626)
744-4005
|
| AnswerLine
(Rebates): |
(626)
744-6970 |
|
Commercial
Account Managers: |
(626)
744-6970 |
|
Project
A.P.P.L.E. Program: |
(626)
791-7983 |
|
Recycling
/ Waste Reduction: |
(626)
744-4449 |
| Sanitation
Inquiries: |
(626)
744-4087 |
| TDD-Hearing
& Speech Impaired: |
(626)
577-8490 |
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|
| Mailing
Address |
Municipal Services
100 N. Garfield Ave., Room N106
P.O. Box 7120
Pasadena, CA 91109-7220 |
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|
|
|
| Walk-Up Payment Center |
Municipal Services Payment Center / City Hall
100 N. Garfield Ave., Room N106
Pasadena, CA 91109
Business
Hours: |
|
|
Monday-Friday |
7:30am
- 5:15pm |
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| Additional
Contact Information |
Administration Offices: |
150 S. Los Robles, Suite
200
Pasadena, CA 91101
(626) 744-4409
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