Emergency outages can happen at any time, and in most cases PWP restores service within 24 hours. But after a major disaster, some customers may not have water or power service for days or even weeks. Be sure you are prepared to be without electricity or tap water for an extended period of time. Below is some key information to help you be prepared both in your home and at your work. Depending on the severity of the situation, call our water (626) 744-4138 or power emergency lines (626) 744-4673 to report an outage.
Outage Management System- Registered customers can receive an automated call from PWP to inform them that their power is out and when they can expect to have it restored. Customers can register by visiting the OMS page or calling (626) 744-4005.
Customer Service Center App- Customers can use their handheld smart device or computer to notify and send pictures to PWP about electric-related problems, such as, a downed power line, a Mylar balloon in overhead wire, or other issues.
Guide to Generators- In the event of an outage, provide power to your essential household appliances with the use of a generator. PWP has created a guide with some useful information to determine if a generator is right for you.
Medical Assistance Program - Do you rely on a plug-in medical device? If so, it is important that PWP is aware so that we can coordinate with public safety for emergency-related response efforts.
Outage Map- The Outage Map is allows you to visually see where an outage is occurring and provides the estimated time of restoration, if available.
Fraud Protection - Criminals have been known to use various scams to steal bill payments and identity information from utility customers. Learn more about how to protect yourself from potential scammers.
Note: If you have or are considering using a portable generator have a licensed electrician do any wiring needed to connect the generator to electric circuits. Read and understand the manufacturer’s instructions before your generator is connected to your electrical circuits. Do not connect the output of your generator directly to your house wiring or service panel. This can create electrical backfeed to the PWP distribution system and put field service crews in jeopardy of receiving severe or fatal electric shocks. If you have an electric generator that is, or can be, connected to your electrical wiring, immediately notify PWP of its location.
PWP Emergency and Safety Information
PWP Guide to Generators (PDF)
Complete Disaster Preparedness/Safety Guidelines from Pasadena Fire
Pasadena Emergency Response Training (PERT) for families/neighbors of 20 or more
Sand Bags - For properties with the potential for mudslides, free sandbags and sand may be available at Fire Station 37, 3430 E. Foothill Blvd; and Fire Station 38, 1150 Linda Vista Ave. Call (626) 744-4675 to ask about availability.
Business Continuity Plan Templates from Federal Emergency Management Administration (FEMA)
Business Continuity Online Workshops from U.S. Small Business Administration
Readiness Assessment Tools from American Red Cross
Pasadena Emergency Response Training (PERT) for work groups of 20 or more