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Pasadena Water & Power

  • Customer Service 

    PWP Customer Service Line: (626) 744-4005

     (7:30 a.m. - 5:30 p.m., Mon. - Fri.) 

    For existing PWP customers, credit card payments and bill inquiries can be made 24 hours a day, 7 days a week via the automated phone system, (626) 744-4005, or on our web at Online Access. Please be prepared to type in your PWP account number and PIN.  

     

     


     

  • Contact Us


    Emergency Notifications

    Power Emergencies/Outages: (626) 744-4673

    Water Emergencies/Outages: (626) 744-4138


    Customer Service: (626) 744-4005

    • Hours: 7:30 a.m. - 5:30 p.m., Mon. - Fri.
    • All Account Services
    • Billing Questions
    • High Bill Investigation
    • Service Connections / Disconnect Service
    • Payment Assistance

    24 Hour A Day Automated Customer Services

    • For existing PWP customers
    • Credit card payments and bill inquiries
    • Call (626) 744-4005 or visit our web at Online Access.
    • Please be prepared to type in your PWP account number and PIN  

    Commonly Requested Phone Numbers

    Account Services, Billing Questions, Service Connections, Disconnect, High Bill Investigation, Payment Assistance
      -  Online Access 

    (626) 744-4005 

    Customer Programs (Rebates) 

    (626) 744-6970   

    Business Client Services: Account Managers 

    (626) 744-3739

    Project A.P.P.L.E. Program 

    (626) 791-7983

    Recycling / Waste Reduction 

    (626) 744-4449

    Sanitation Inquiries 

    (626) 744-4087

    TDD-Hearing & Speech Impaired 

    (626) 577-8490

    Media Relations 

    (626) 744-4434
    (626) 744-7923

    Water Waste: 
    Report it online    

    (626) 744-8888


    Online Assistance

    Non-Emergency Questions & Issues: 

    Most questions and issues can be resolved online through Pasadena's Citizen Service Center (a.k.a. 311). Submit your service request here.  

    Online Bill Pay & Account Access: 

    Pay your bill online, review your bill history and start or stop service - all 24/7. Access your account. 


    Addresses and Other Contact Info

    Mailing Address

    Municipal Services
    100 N. Garfield Ave., Room N106
    P.O. Box 7120
    Pasadena, CA 91109-7220

    Walk-Up Payment Center

    Municipal Services Payment Center / City Hall
    100 N. Garfield Ave., Room N106
    Pasadena, CA 91109

    Business Hours:
    Monday-Friday 7:30am - 5:15pm  

    Additional Contact Information

    Administrative Offices:
    150 S. Los Robles, Suite 200
    Pasadena, CA 91101
    (626) 744-4409

    Feedback and Email

    Feedback & Comment Form

    Email PWP
    (Please include necessary contact information in your email such as name, address, account number, or phone number to help us expedite any request.)