(7:30 a.m. - 5:30 p.m., Mon. - Fri.)
For existing PWP customers, credit card payments and bill inquiries can be made 24 hours a day, 7 days a week via the automated phone system, (626) 744-4005, or on our web at Online Access. Please be prepared to type in your PWP account number and PIN.
Account Services, Billing Questions, Service Connections, Disconnect, High Bill Investigation, Payment Assistance - Online Access
Customer Programs (Rebates)
Business Client Services: Account Managers
Project A.P.P.L.E. Program
Recycling / Waste Reduction
TDD-Hearing & Speech Impaired
(626) 744-7518(626) 744-4434
Water Waste: Report it online
Non-Emergency Questions & Issues:
Most questions and issues can be resolved online through Pasadena's Citizen Service Center (a.k.a. 311). Submit your service request here.
Online Bill Pay & Account Access:
Pay your bill online, review your bill history and start or stop service - all 24/7. Access your account.
*Please Do Not Send Cash*
Pasadena Water and Power 100 N. Garfield Ave., Room N106 P.O. Box 7120 Pasadena, CA 91109-7220
Pasadena Water and Power 100 N Garfield Ave., Room N106 P.O. Box 7121 Pasadena CA 91109-7121
Municipal Services Payment Center / City Hall 100 N. Garfield Ave., Room N106 Pasadena, CA 91109 Business Hours: Monday-Friday 7:30 a.m. - 5:15 p.m.
Event Participation and Sponsorship Guidelines
Pasadena Citizen Service Center: Provide comments or ask questions through Pasadena's Citizen Service Center. Most non-emergency questions and issues can be resolved using this simple online tool. PWP Feedback & Comment Form Questions About your Account? Email PWP (Please include necessary contact information in your email such as name, address, or phone number to help us expedite any request.)