City Vision
Pasadena is a world-class model of a successful urban community. Pasadena’s distinctive quality of life is exemplified by its unparalleled physical beauty, culture and diversity. People are its greatest resource. City employees are involved in an active partnership with Pasadena citizens to foster educational, cultural and economic opportunities in a safe, vibrant and healthy community.
The City of Pasadena supports outstanding learning opportunities in the information age, critical to an informed citizenry. Its commitment to excellence, innovation and service, combined with sound fiscal management, will ensure Pasadena’s prominence in the 21st century.
City Mission
We are a model city. We provide progressive, effective government for all of Pasadena. We offer unmatched customer service in an environment of sound fiscal management. We balance economic prosperity and the preservation of our neighborhoods and natural resources. Safe, healthy neighborhoods are our hallmark.
We honor our past and work to shape our future. We draw from the lessons of the past to define our future. Hard work, perseverance and the competitive spirit are the enduring values from the past. Respect for all culture is the foundation of our future, and information, language and technology are the tools with which we build it.
People are our most important resource. We value the people who live and work in Pasadena as our greatest asset. Their ethnic and economic diversity provide the living fabric that binds Pasadena together. We welcome the involvement and commitment that produces a greater quality of life with citizens and city government working in partnership.
City Values
The way we conduct business is as important as the business we conduct.
Responsiveness: We exist to serve our community. We are committed to finding solutions in a timely manner; we listen, we are empathetic and we take appropriate action.
Honesty and Integrity: We align our values, words and actions. We are honorable, trustworthy and sincere. We consistently go beyond the legal minimum to do what is right.
Accountability: We take responsibility for our decisions and actions. We are accountable to our community and to each other.
Excellence: We deliver the best service possible and we are committed to quality outcomes. We strive to exceed expectations and to bring out the best in each other.
Open, Clear and Frequent Communications: We seek shared understanding with our community. We are engaged and our interactions are meaningful. We believe in participatory governance and transparent processes.
Innovation: We are flexible and adaptive to the ever-changing needs of our community. We are willing to seek non-traditional solutions and we embrace creativity.
Diversity and Inclusiveness: We value the strengths that result from varied experiences, ideas and perspectives. Our collective histories create the fabric that is Pasadena.